23.03.21- National Reflection Day
As we take this day to reflect and remember the impact of the COVID-19 pandemic on the lives of so many people, we have also taken a moment to think about the past year and the effect it has had on our organisation and our service users.
For us as an organisation it has meant our staff have had to quickly adapt to role changes, working from home for the majority of the time, as well as trying to keep the centre running (when possible), working on a rota basis, with everyone having to quickly learn how to process sales of aids and equipment and deal with any enquiry that comes their way whilst in the centre. Our team meetings and service user groups have all been virtual or via phone calls, and in fact, some staff have never even had the chance to meet face-to-face. We have also had to invest in a new phone system to allow us to manage better with remote working.
The most challenging part of course was learning how to try and support our services users the best we could from a distance, trying to adhere to the forever changing regulations. We have had to introduce new procedures for PPE and heightened safety measures to protect our staff and service users. Our Eye Clinic Liaison Officers and Rehabilitation Officers have continued to support patients throughout the pandemic too, which in itself brings its own challenges.
We have also had to sadly make a number of redundancies.
The pandemic has also meant that our usual service user activities, as well as our regular means of fundraising, have been impossible. This has of course had an impact on the financial position of the charity and despite this we have expanded and developed additional services to support the significant increase in the need for wellbeing services and emotional support. We have witnessed first-hand the weighty effect this pandemic has had on people with sight loss, with increased feelings of isolation, loneliness and anxiety, as well as social distancing measures making life even harder to navigate.
We are trying our very best to support people with sight loss, as well as trying to make our communities as inclusive as possible for a person who is vision impaired.
Like all of us, we are hopeful for the future, hoping that we will be able to have a sense of ‘normality’ again soon. We thank you for all your support in these challenging times.
If you would like to make a donation to Sight Cymru you can do so here